Setup Issues
If you encounter any issues during the installation or setup of
Paystack by HDS, please ensure that you followed all steps
outlined in the setup guide. For common issues:
- Ensure that you’ve correctly entered your Paystack API keys.
- Ensure that the app is set as the default payment gateway in the GoHighLevel dashboard.
- If installation fails, try reinstalling the app or clearing cache.
If you're still having trouble, don't hesitate to contact our support team for further assistance.
Payment Processing Issues
If you face issues with payment processing:
- Check your API keys and ensure they're correct.
- Verify the currency settings for the region you're transacting in.
- Make sure that your Paystack account is in good standing.
For more advanced issues, please provide error logs when contacting support.
Currency Issues
If you're having trouble with currencies, please ensure that the
selected currency is supported:
- Nigerian Naira (NGN)
- Ghana Cedis (GHS)
- Kenyan Shillings (KES)
- South African Rand (ZAR)
- United States Dollar (USD)
If you are facing an issue with a specific transaction or currency, reach out to us with detailed information about your issue.
Webhook Setup Assistance
If you're having issues with webhook setup:
- Ensure that the webhook URL is correctly configured in your Paystack dashboard.
- Make sure that the webhook is active and properly tested.
- If you don't receive webhook notifications, verify the status in the Paystack dashboard.
Contact us with your dashboard details if the issue persists.